ARTIFICIAL INTELLIGENCE

3 Surprising Benefits of Artificial Intelligence in the Workplace

June 2, 2024

Artificial intelligence (AI) has slowly made its way into both our personal and professional environments over time. Just ask Siri, Alexa, or ChatGPT what they think of the sentence if you are not sure.

Many pessimistic forecasts about AI and how robots would replace humans in the workforce exist. But it won’t take place. AI will increase employment while simultaneously eliminating some jobs from the market.

AI is here to help, and it is going to have two positive effects for the workplace:

While AI won’t replace humans in the workforce, it will automate tedious and repetitive jobs, allowing us up to perform more advanced activities.
Artificial intelligence will improve the efficiency of employees at work.

These are just three of the numerous benefits of artificial intelligence in the workplace that are simple to overlook but have the potential to have a big influence on the success of your business.

1. Benefits Of Artificial Intelligence In The Workplace — Increased Productivity

Artificial intelligence is being used by businesses to increase staff productivity. AI helps businesses by taking care of monotonous jobs so that staff members can concentrate on innovative ideas, challenging problems, and significant work.

Chatbots are one illustration of such.

Teams who deal directly with clients on a regular basis and depend on prompt, accurate, and helpful customer service have to use AI-driven chatbots.

The amount of manual time required to perform various tasks, such as gathering information and starting the customer complaint procedure, has been significantly decreased by chatbots. Additionally, it has enhanced the general client experience. Your customer operations will be less susceptible to human mistake if you reduce administrative activities.

Chatbots are becoming better every day at sounding like real people, even though they still lack that human element.

While they won’t replace customer service representatives entirely, chatbots can manage tedious activities and improve customer service representatives’ performance. Behavioural science is already used in AI technologies that assist customer care representatives in offering better support. Combining chatbots with contact centre AI expands their capabilities, allowing for even more effective resolution of client questions and issues while enhancing the support process as a whole.

Employee productivity and job satisfaction will rise as a result, and the company will become more profitable.

2. Turn Complex Data Into Digestible Insights— The Benefits Of AI For Business

Without data, a competitive firm cannot be operated. It’s even more difficult to find someone to read through all of that data and offer insightful analysis, even if you manage to get it. These days, it’s nearly hard to locate a good data scientist.

However, one advantage of AI is that, even in the absence of a data scientist on staff, it can assist businesses in analysing their data and drawing insightful conclusions from it.

AI programmes that offer big data insights are capable of:

Determine significant alterations in trends.
Separate patterns
Provide thorough reports that let businesses know if they are headed in the correct direction.
Apply evidence-based reasoning and conduct in-depth content analysis.
Find any alterations in the customer’s behaviour that could have an impact on the company’s financial performance.
Determine the essential business KPIs that the organisation must monitor to maximise performance.

AI has made it possible to extract insights from data, a task that formerly required a lot of time and manual labour.

This helps employees reach their full potential, which they may then use to enhance customer service and make more informed company decisions.

A bank that employs AI to suggest financial products is one example. An AI analysis of the available funds, the state of the market, and consumers’ previous actions served as the foundation for the advice.

3. AI Increases Data And Information Security

Leonardo DiCaprio plays Frank Abagnale in the film “Catch Me If You Can,” which tells the story of a con man who managed to scam people out of millions of dollars. However, Abagnale subsequently made a complete turnaround in his life, admitting his wrongdoings, doing a short stint in jail, and eventually landing a job with the FBI helping to apprehend other con artists. Abagnale eventually founded a security firm and has spent the last thirty years working as a security consultant.

He did, however, say something quite unsettling during his Google talk: “What I did was almost 50 years ago, and it’s about 4,000 times easier to con people today than when I did it.”

A significant quantity of personal information is being leaked via data security breaches, and most of the time the affected firm is ignorant of it.

However, AI can aid in changing that.

At Beekeeper, we place a high premium on data security and confidentiality, making significant investments in this area.

According to this Chrome report, “53 percent of frontline workers use messaging apps such as Facebook Messenger or WhatsApp up to six times a day for work-related reasons. But 68 percent of them said they’d stop if given approved internal communication tools.”

It is quite risky to use WhatsApp for business purposes as it is the app with the lowest privacy protection ranking; it is essentially a security flaw waiting to happen.

However, Beekeeper provides a safe means of business communication for your staff members with: